Support

Watch how-to videos, explore FAQs, or submit a service request to our customer service team. We’re here to help.

Helpful Tips

These how-to videos will make operating and maintaining your product easy.

  • Maintenance Tips

    Once your windows are installed, you'll want to care for them so they look great for years to come.
  • How to Control Condensation

    Discover what you can do around the house to control condensation on your windows.
  • How to Fix Dropping Windows

    Fixing a window that won't stay up is easy and only requires a screwdriver.
  • How to Operate Single-Hung or Double-Hung Windows

    Learn how to operate your new single-hung or double-hung windows.
  • How to Operate Sliding Windows

    Learn how to operate your new sliding windows.

Do you have specific questions about operating and maintaining your new windows? Get in touch with us.

Locate A Serial Number

If you need service, please locate the serial number on your window before you contact support.

If you have questions, we have answers.

Frequently Asked Questions

  • The term "Any Size" refers to any size replacement Double-Hung window our manufacturer will construct. Currently, this is a minimum width and height of 15" X 26" and a maximum of 48" X 78". "Installed" refers to the removal of a basic Double-Hung wooden window and installing your new Window World of Portland replacement window, using the existing wooden stops.

  • We offer a variety of payment methods and financing options depending on promotional period. Please contact us for more information regarding available options.

  • The majority of our replacement windows are installed from the outside. In some situations, it may be necessary to install from the inside. On the day of installation, your installation expert will assess your unique situation and explain the process that will best suit your home.

  • Window World of Portland installs replacement windows year-round. An average installation will take only one day. Our crews install one window at a time and are trained to do what they can to minimize heating/cooling loss. The energy savings from your new windows will recover any incremental energy costs incurred during their installation many times over during their lifetime.

  • Please take down curtains, blinds, or any other window treatments. Security sensors should also be removed and turned off by your security company. Please provide our installation expert with a clear path to the window(s) being replaced by moving anything that may be in the way. It is also advisable to remove all wall decorations from the walls close to the windows as they may fall during removal or installation.

  • Generally, replacement windows can be installed within 4-8 weeks from the date that the final measurements are taken. The type of window being installed and type being removed help determine the amount of time needed to complete the job. On average, each window takes about 30 minutes. Trim work and cleanup will require additional time to complete. An average job will take a single day.

  • Window World of Portland replacement windows come with an all-inclusive limited lifetime warranty. Contact us for more details.

  • After installing your new replacement windows, we remove all old windows from your property and dispose of them properly. If you wish to keep your old windows or storm windows, please notify the installation crew as soon as it arrives for your installation.

  • Most of the issues encountered by our customers are easily corrected and don't necessarily mean that there is a problem with your window. As a first step, we recommend you visit the Resource Center of our website for troubleshooting tips and advice on correcting common issues. If after trying the repairs suggested in our guide your issue is still not resolved, you are always welcome to contact us for help.

  • At Window World of Portland, it's our goal for each and every one of our customers to feel comfortable throughout their home improvement experience. We try to always explain any construction concepts in terms everyone will know when we're in the home, but we also like to make definitions available in advance. If there are any concepts you'd like to read up on as you research your options, feel free to download our Industry Terms document.

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Please read and complete the form below. Please contact us at 828-324-0307 to discuss a possible warranty transfer.

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